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Customer Service Driven High School Diploma Program 
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Schedule:
  • Five Months
  • Monday through Friday - 8:45 AM to 4:30 PM
 
Course objectives:

  • Learn Microsoft Office Software
  • Operate office equipment
  • Conduct professional face to face and telephone interactions
  • Solve customer problems and effectively manage difficult customers
  • Fill entry-level positions in management, customer service,and Data Processing
  • Obtain both a High School Diploma and a Nationally accredited certificate in Computer Technologies for Customer Service
How you get started:
  • Be at least 18 years old
  • Pass the Ability to Benefit Test
  • Score at least 8.0 on the TABE test
  • Want Customer Service and Computer Skills
  • Want to go to work, college, or the military
  • Need to obtain a High School Diploma

Are you ready to:

  • Complete a personal interview
  • Take the required program tests
  • Attend all Monday - Friday sessions
  • Participate in all program activities
  • Complete all program assignments
  • Follow the program's dress code


Student services:

  • Review sessions and tutorials: help you with your assignments
  • Open Computer Lab: Gives you computer assisted instruction
  • Career Guidance: Helps you with your career plans

Course outline

Computer Skills Training

Computer Literacy
25 C.H.
Internet
10 C.H.
Computer Keyboarding
15 C.H.
Microsoft Word
60 C.H.
Microsoft Excel
40 C.H.
Microsoft Outlook
20 C.H.
Microsoft PowerPoint
20 C.H.
Microsoft Office Projects
20 C.H.

Customer Service Skills Training

Service Techniques Update
50 C.H.
Projecting Professionalism
30 C.H.
Team Work

30 C.H.

High School Diploma Curriculum

English
50 C.H.
Mathematics
50 C.H.
Science
50 C.H.
Social Studies
40 C.H.
Performing / Fine Art

20 C.H.
Electives
30 C.H.

For Further Information Contact

Carolyn King, School Director
Phone: (773) 975-9898